Agri Truck Supply
China’s Leading Tractor Factory
Tractor Warranty and After-Sales Support
Your Complete Guide to Coverage and Service in Africa
Investing in a tractor is a significant decision, and understanding your warranty coverage and after-sales support options is essential for peace of mind. Agri Truck Supply stands behind every tractor we sell with comprehensive warranty coverage and dedicated support throughout Africa. This guide explains everything you need to know about protecting your investment.
Our Warranty Promise
Every tractor from Agri Truck Supply comes with a 12-month manufacturer’s warranty covering defects in materials and workmanship. Extended warranty options available for up to 24 months. We’re committed to keeping your farm operating with minimal downtime.
Warranty Coverage Details
What’s Covered (12 Months / 1,000 Hours)
- Engine: Block, cylinder head, crankshaft, pistons, connecting rods, camshaft, valves, injectors
- Transmission: Housing, gears, shafts, bearings, synchronizers
- Hydraulics: Pump, valves, cylinders, lift arms
- Differential: Ring gear, pinion, axles, bearings
- Electrical: Alternator, starter motor, wiring harness
- PTO: Shaft, clutch, gear assembly
What’s Not Covered
- Normal wear items (tires, belts, filters, brake pads, clutch disc)
- Damage from improper use, abuse, or accidents
- Damage from lack of maintenance (oil changes, filter replacements)
- Damage from using non-genuine parts or incorrect fluids
- Cosmetic damage (paint, scratches)
- Damage from modifications or alterations
Extended Warranty Options
| Coverage Level | Duration | Coverage | Cost (USD) |
|---|---|---|---|
| Standard | 12 months / 1,000 hours | Engine, transmission, hydraulics, electrical | Included |
| Extended Basic | 18 months / 1,500 hours | Engine, transmission, hydraulics | $300-500 |
| Extended Premium | 24 months / 2,000 hours | Full manufacturer coverage | $500-800 |
Warranty Claim Process
- Contact Support: Call or WhatsApp our technical support team with your tractor serial number and description of issue.
- Diagnosis: Our technicians will help diagnose the problem remotely or arrange for local inspection.
- Documentation: Provide photos or videos of the issue and proof of maintenance records.
- Approval: Warranty claim approved within 24-48 hours.
- Parts Replacement: Replacement parts shipped to your location (3-10 days express air freight).
- Repair: Local mechanic performs repair, or we arrange for technician visit.
After-Sales Support Network
Authorized Service Centers
- Nigeria: Lagos, Abuja, Kano – Full service and parts
- Kenya: Nairobi, Mombasa, Kisumu – Service and parts
- Ghana: Accra, Kumasi – Service and parts
- Tanzania: Dar es Salaam, Arusha – Parts and basic service
- South Africa: Johannesburg, Durban – Full service and parts
- Other Countries: Mobile technician visits or remote support
Technical Support Availability
- Phone Support: Monday-Saturday, 8am-6pm (GMT+8)
- WhatsApp Support: 24/7 for emergencies – +86 133 7050 0351
- Email Support: agritrucksupply@gmail.com – Response within 4 hours
- Video Call Support: Available for complex diagnostics
Parts Warranty
Genuine Agri Truck Supply parts come with their own warranty coverage:
- Engine Parts: 6 months / 500 hours
- Electrical Parts: 3 months / 200 hours
- Hydraulic Parts: 6 months / 500 hours
- Consumables: No warranty (filters, belts, fluids)
Maintenance Requirements to Maintain Warranty
To keep your warranty valid, you must follow these maintenance requirements:
- Daily Checks: Oil level, coolant, tire pressure, leaks – record in log book
- Every 200 Hours: Oil and filter change – documented with receipts
- Every 500 Hours: Hydraulic oil and filter change – documented with receipts
- Use Genuine Parts: Only Agri Truck Supply or approved filters and fluids
- Qualified Mechanics: Maintenance should be performed by qualified personnel
- Keep Records: Maintain service log with dates, hours, and parts used
Emergency Support Services
- 24/7 Hotline: WhatsApp emergency support for critical breakdowns
- Parts Express: Urgent parts shipped within 24-48 hours via DHL/FedEx
- Mobile Technicians: On-site service available in major agricultural regions
- Loaner Parts: Critical components available while yours is being repaired
Customer Success Stories
Mr. Adebayo, Nigeria: “When my tractor developed a hydraulic issue during planting season, Agri Truck Support had replacement parts to me within 72 hours. Their technician walked me through the repair via video call. I was back in the field the next day. This is why I trust this brand.”
Mrs. Wanjiku, Kenya: “The 24-month extended warranty gave me confidence to invest. When a minor engine issue appeared at 14 months, they covered it completely. The support team was responsive and professional throughout.”
Frequently Asked Questions
Q: Does the warranty cover labor costs?
A: Yes, the warranty covers both parts and reasonable labor costs at authorized service centers or with approved mechanics.
Q: Can I get warranty service in my country?
A: Yes. We have authorized service centers in major African countries. For areas without centers, we provide remote support and parts delivery for local mechanics.
Q: What happens if a warranty part is not available locally?
A: We ship warranty parts via express air freight at no cost to you. Delivery typically takes 3-10 days depending on location.
Q: Does the warranty transfer if I sell the tractor?
A: Yes, the remaining warranty transfers to the new owner. Notify us of the transfer to update records.
Need Warranty Support or Service?
Contact our support team for immediate assistance
24/7 Support Email Support